Help Center

Orders and Shipping Information

Orders

• Do you offer educational sponsorships or discounts?
• What taxes and duties will apply to my order?
• Do you have a phone number I can call?

Shipping

• What countries do you ship to?
• How do I track my order?

Payments

• How to receive a quote for our products?
• How can I pay for my order?
• Why is my credit card being declined?
• Do I receive an invoice after an order?

Warranty & Certification

• Product Certification - ROHS, CE, Proprietary
• ROHS Compliance
• EU Declaration of Conformity (CE Document)
• What is Stereolabs' return policy?
• What is Stereolabs' warranty policy?

Installation and Getting Started

Getting Started

• Why doesn't the ZED SDK detect my ZED X One?
• Get started with Jetson Orin Nano (NX) devkit and ZED X / ZED X One cameras
• How can I install the ZED X on NVIDIA® Jetson development kits?
• What are the default credentials to login into the ZED Box?
• Is CUDA required in order to use the ZED cameras in Linux?
• Getting Started with your ZED camera

See all 8 articles

General Information

• Where can I find the datasheet of my device?
• Why is there a difference in camera parameters between the ZED SDK API and the ZED Explorer tool?
• What type of GMSL2 cable should I use with my ZED X camera?
• Where can I find a comparison table for the ZED Stereo Cameras?
• Setting up your Stereo Rig with two ZED X One cameras
• What is the version of the OS running on my ZED Box or NVIDIA® Jetson™ embedded PC?

See all 35 articles

ZED Compatibility

• Can I use the ZED X GMSL2 cameras with the NVIDIA® Jetson AGX Thor development kit?
• Which graphics cards are supported by the ZED SDK?
• Can I use the ZED without CUDA?
• Is the ZED backward-compatible with USB 2.0?

Troubleshooting

General

• How can I remove the IMU drift of my camera?
• How to fix WiFi issues on ZED Box Orin NX after updates?
• Why can't I use the ZED X camera with "ssh -X" in headless mode?
• Why isn't my ZED X working on ZED Box when I create a new user?
• How can I enable the CAN BUS on my NVIDIA Jetson devkit while using ZED X or ZED X One GMSL2 cameras?
• Why are the lenses of my new ZED Mini different?

See all 12 articles

ZED SDK

• Why frames from different ZED X GMSL2 cameras connected to the same capture card have different timestamps?
• How can I use the ZED with Docker on a robot with no internet connection?
• Why is my application frozen when using the NEURAL depth mode?
• How do I recalibrate my ZED stereo camera?
• How do I convert SVO files to AVI, or image/depth sequences?

ZED SDK

Documentation

• Are there any video/image samples from the ZED products that I can see and test before the purchase?
• Is it possible to genlock the ZED cameras to a cinema camera so that a 100% synchronized depth image is captured for each image capture by the main camera?
• Do the ZED cameras support capturing and saving raw data of RGB sensor ? (e.g. bayer pattern dataset without nonlinear processing)?
• Are there any benchmarks on the speed (in FPS or ms/pose) with regards to your pose estimation module for the ZED cameras?
• What is the readout time of the ZED 2 camera?
• Is the object recognition running on the AI built into the camera, or on the development platform (PC, Embedded Linux devices etc)?

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API Reference

• For the ZED cameras, is it possible to retrieve a pair of images at different resolutions? For example, getting a HD1080 image from one sensor of the camera and VGA from the other?
• What is the file size for videos recorded by the ZED cameras?
• Can very small objects be detected by the ZED Cameras?
• How to connect an external GPS to the ZED cameras for providing the video with GPS tags?
• Do you have an API reference for the ZED SDK?