My ZED sensor has stopped working. How to download the diagnostic file?

Please follow the procedure to generate a diagnostic file and send it to us at



1. Download and install the latest SDK :
2. Restart your Computer to reload the environment variables, and to be sure that nothing is interfering with the ZED SDK.
3. Connect the ZED camera (one at a time)
4. Run the diagnostic tool with administrator rights
- Windows : C:\Program Files (x86)\ZED SDK\tools\ZED Diagnostic.exe, right-click, run as Administrator.
- Linux : /usr/local/zed/tools/ZED Diagnostic
5. A file has been generated near the executable or on your desktop, please send it in your next email to let us analyze it. Email us at :