I placed an order, but I have not received the tracking number yet
Last updated: October 9, 2026
Thank you for your order. If you have not received the tracking number yet, this is normal: the tracking number is sent by email only when the parcel leaves our warehouse, not when the order is placed.
What happens after you place an order
Order confirmation. Right after the payment is completed, you receive an Order Confirmation email. It confirms the purchase and contains a link to your order status page, but no tracking number.
Order processing. Your order is prepared within the lead time indicated on the StereoLabs store product page at the moment of purchase. The lead time starts when the payment is received and depends on the availability of the ordered items. If your order contains products with different lead times, it is shipped as a single parcel when all items are ready.
Shipment. When the parcel is handed over to the carrier, you receive a Shipment Confirmation email with the carrier name and the tracking number. Tracking events can take up to 24 hours to appear on the carrier website after the shipping label is created.
Things to check
Order status page. Use the "Order Status" link in your Order Confirmation email to verify the current status of your order at any time.
Spam and filtered folders. Check the spam, promotions, or filtered folders of the email address used for the order.
Email address. Verify that the email address entered at checkout is correct; a typo prevents the delivery of the shipping notification.
Bank Transfer payments. If you selected "Bank Transfer" at checkout, the lead time starts only when the payment is received on our account, which can take a few business days depending on your bank.
Lead time vs transit time. The lead time is the time needed to prepare your order; the transit time is the time the carrier needs to deliver it. Express Shipping reduces the transit time only, so it does not change when your order is processed or when the tracking number is sent.
If the lead time has passed
Write to support@stereolabs.com indicating your order number and the email address used for the purchase. We will check the status of your order and send you the tracking information as soon as it is available.