Context

Tax-exempt organizations (such as universities, government agencies, and nonprofits) may find that sales tax is automatically charged when placing an order on the StereoLabs online store. These customers often want to either avoid being charged sales tax upfront or receive a refund after placing their order.

Answer

Our online store does not currently support tax exemption at checkout — sales tax will be applied automatically to orders depending on your location, and it is not possible to remove it before placing an order. Additionally, it is not possible to configure a tax-exempt account in our system.

However, if you are a tax-exempt organization and were charged sales tax, we can issue a refund for those taxes after your order is placed. To request a sales tax refund, follow these steps:

1. Place your order on the StereoLabs store and pay by credit card as usual.

2. Note your order number from the order confirmation email.

3. Contact us at support@stereolabs.com with:

   • Your order number

   • Your valid tax-exempt certificate

Important: We must receive your tax-exempt certificate within one week of when you placed your order to be eligible for a refund. Requests submitted after this period may not be eligible.

Once we verify your certificate, we will refund the sales tax amount to your original payment method. You should expect to receive the refund within a few business days.

If you prefer to avoid being charged sales tax altogether, you may also consider ordering through our distributor Mouser Electronics, which may be able to apply tax exemption directly at their end.