How do I get a sales tax refund as a tax-exempt organization?

Tax-exempt organizations (such as universities, government agencies, and nonprofits) may find that sales tax is automatically charged when placing an order on the StereoLabs store.

Our online store does not support tax exemption at checkout: sales tax is applied automatically to orders depending on your location, and it is not possible to remove it before placing an order or to configure a tax-exempt account in our system.

However, if you are a tax-exempt organization and were charged sales tax, we can refund those taxes after your order is placed. To request a sales tax refund:

1. Place your order on the StereoLabs store and pay by credit card as usual.

2. Note your order number from the order confirmation email.

3. Write to support@stereolabs.com with:

   • your order number;

   • your valid tax-exempt certificate.

Important: we must receive your tax-exempt certificate within one week of the order date for the order to be eligible for a refund. Requests submitted after this period may not be eligible.

Once we verify your certificate, we refund the sales tax amount to your original payment method. You should receive the refund within a few business days.

If you prefer to avoid being charged sales tax altogether, you can also order through our distributor Mouser Electronics, which may be able to apply the tax exemption directly.