Why does my order still show "pending payment" after I've completed a bank transfer?

After completing a wire/bank transfer payment for a StereoLabs order, the order status may continue to show "pending payment" for several days after the transfer was made.

This is a known delay of wire/bank transfer payments: wire transfers can take several business days to clear and be reflected in our bank account. Once the payment is received and verified by our accounting team, the order status is updated and processing begins.

If your order still shows "pending payment" 5 or more business days after the date of your transfer:

1. Send an email to orders@stereolabs.com with your order number.

2. Attach your proof of payment (for example, remittance slip, SWIFT confirmation, or bank transfer receipt).

3. Our accounting team will verify the payment and, if needed, manually link it to your order.

Once the payment is confirmed, your order is processed and you receive a tracking number by email as soon as your parcel ships.

Please note: the order status may not update in real time. A delay in the status display does not necessarily mean that your payment was not received. If you have submitted proof of payment, our team will investigate and confirm receipt as quickly as possible.