How to Return ZED Cameras and Accessories

Return policy overview

ZED cameras and accessories purchased from the StereoLabs store can be returned for a refund within 30 calendar days of delivery. Shipping costs, taxes, and duties are not refundable, and the product must be free from damage caused by misuse, abuse, unauthorized modification, or disassembly. For the complete conditions, see What is StereoLabs' return policy?

Cancelling or modifying an order

Orders cannot be modified once placed. An order can be cancelled only before it ships: write as soon as possible to orders@stereolabs.com with your order number. Once the order has shipped, it can no longer be cancelled; you can request a return after receiving it. See Can I modify or cancel my order after it has been placed?

Camera options, such as the polarizer filter, are part of the camera optics and are configured during production. If you received a configuration different from the one you need, request a return and place a new order with the correct options.

How to request a return

To initiate a return, write to support@stereolabs.com with the following information:

• your order number(s);

• the item(s) you wish to return, and whether you are returning part of the order or the full order;

• the reason for the return (for example, incompatibility or incorrect configuration).

Our team will review your request and send you the return instructions, including the return shipping address.

Return shipping and international returns

Returned products must be shipped exclusively to our designated warehouse in Europe. All costs related to the return shipment (shipping, handling, insurance, customs duties, and clearance) are the responsibility of the customer. For international returns, you may need to provide the appropriate customs documentation.

Common return scenarios