Context

Customers sometimes need to make changes to an order after it has been placed — such as adding or removing items, changing quantities, applying a discount code, or cancelling the order entirely. This article explains what is and is not possible once an order has been submitted.

Answer

Orders cannot be modified once placed. It is not possible to add items, remove items, change quantities, or apply discount codes to an existing order. If you need a different combination of products, the order must be cancelled and a new one placed.

Cancellations may be possible depending on the status of your order:

• If your order has not yet shipped: Contact us as soon as possible at orders@stereolabs.com to request a cancellation. If the order has not yet been processed by our shipping team, we will cancel it and issue a full refund. You should receive your money back within a few business days.

• If your order has already shipped: We are unable to cancel the order. You may request a return once you receive the products. Refund requests must be submitted within 30 days of receiving the parcel.

• Once an order is cancelled, it cannot be restored. If you need the same products urgently, please place a new order and contact us with the new order number so we can prioritize it where possible.

To request a cancellation, please email orders@stereolabs.com with your order number as soon as possible.