Can I modify or cancel my order after it has been placed?

Customers sometimes need to make changes to an order after it has been placed, such as adding or removing items, changing quantities, applying a discount code, or cancelling the order entirely. This article explains what is and is not possible once an order has been submitted.

Orders cannot be modified once placed. It is not possible to add items, remove items, change quantities, or apply discount codes to an existing order. If you need a different combination of products, the order must be cancelled and a new one placed.

Cancellations may be possible depending on the status of your order:

• If your order has not yet shipped: write as soon as possible to orders@stereolabs.com with your order number to request a cancellation. If the order has not yet been processed by our shipping team, we will cancel it and issue a full refund. You should receive your money back within a few business days.

• If your order has already shipped: the order can no longer be cancelled. You can request a return within 30 days of delivery; see How to Return ZED Cameras and Accessories and What is StereoLabs' return policy?

• Once an order is cancelled, it cannot be restored. If you need the same products urgently, place a new order on the StereoLabs store and write to orders@stereolabs.com with the new order number, so we can prioritize it where possible.