How to Return ZED Cameras and Accessories

Return Policy Overview

ZED cameras and accessories are eligible for return within 30 days of receipt. To be eligible for a return, products must be unused and in their original packaging.

Cancelling or Modifying an Order

If your order is already in progress or about to ship, it cannot be cancelled or modified. This includes changes to camera specifications, such as adding polarizers — these are part of the camera optics and can only be configured during production.

If you need a different configuration than what you ordered, you will need to:

1. Wait to receive the package.

2. Request a Return Merchandise Authorization (RMA) for a refund.

3. Place a new order with the correct specifications.

How to Request an RMA

To initiate a return, you must request a Return Merchandise Authorization (RMA) from our support team. Please contact us with the following information:

• Your order number(s)

• The item(s) you wish to return

• The reason for the return (e.g., incompatibility, incorrect configuration)

• Whether you are returning part of an order or the full order

Our team will review your request and provide RMA instructions, including the return shipping address.

Return Shipping and International Returns

Return shipping costs and customs documentation requirements may vary depending on your location. For international returns, please be aware that you may need to provide appropriate customs documentation when shipping products back.

Common Return Scenarios