Problem with factory reset of the ZED calibration

The ZED are factory calibrated and the calibration files are stored in our online database. This calibration can be updated in the Calibration Settings panel by any user who would like to do a manual calibration (with OpenCV for example).

When performing Factory reset, the ZED Explorer retrieve the original camera calibration file from our online database. If you have a proxy or firewall set up, the application may not allowed to access the internet.

Disable your Windows Firewall

The quickest and easiest way to solve your problem is to disable your firewall for the duration of the factory reset operation.

  • Click on Start
  • Click on Control Panel
  • Click on System and Security
  • Click on Windows Firewall
  • Click on Turn Windows Firewall on or off (You might need to provide the Administrator password at this step)
  • Under each Network location, select the Turn off Windows Firewall option

Adding exceptions to your firewall manually

The other way to solve your issue is to add to your firewall exception's list the ZED Settings App executable path. 

If it's not possible to make an exception for the ZED in your firewall, please contact our Support team and we will send you a calibration file to manually reset your calibration data.