Orders and Shipping Information

Orders

• What comes in the box?
• How much does the ZED camera cost?
• Can I try a camera before buying?
• Do you offer educational discounts?
• What about taxes and duties?
• Do you have a phone number I can call?

Shipping

• What countries do you ship to?
• How do I track my order?

Payments

• How do I get a quote?
• How can I pay for my order?
• How do I get an invoice?

Warranty

• Return policy
• Warranty policy

Installation and Getting Started

Getting Started

• Getting Started with your ZED camera
• How does the ZED work?
• Can I use the ZED camera with an extension cable?

General Information

• How do I update my ZED camera firmware?
• What is the minimum range of the ZED?
• Does the ZED work in low-light environments?
• Using multiple ZED cameras on one computer
• Is the ZED camera IR sensitive?
• What is the latency of the ZED camera?

ZED Compatibility

• Can I use the ZED without CUDA?
• Which graphics cards are supported by the ZED SDK?
• Is the ZED backward-compatible with USB 2.0?
• Can I use the ZED camera with Odroid?
• Can I use the ZED camera on Android?

Troubleshooting

General

• ZED and HTC Vive crash in Unity
• ZEDfu Best Practices
• How to fix USB 3.0 bandwidth issues
• How to fix "This device can perform faster" in USB 3.0
• USB ports not providing enough power
• Problem with factory reset of the ZED calibration

ZED SDK

• How to fix nppi64.dll is missing
• How to fix MSCVP100.dll or MSVCP120.dll is missing
• Support of 32-bit Windows and Linux platforms