What is StereoLabs' warranty policy?

We offer a 2-year warranty from the date your order is delivered to you. Please see our Terms of Sale for more details.

Before starting the warranty process, please check whether there is a solution to your problem in our Help Center.

If the troubleshooting tips do not solve your problem, email support@stereolabs.com with your order number and a description of the issue to start a warranty claim. For the full procedure, see How do I request an RMA for a defective ZED Box or StereoLabs device?

In the event that a device is approved for return, whether due to unmet requirements or under a Return Merchandise Authorization (RMA), the product must be shipped exclusively to the Company’s designated warehouse in Europe. All costs associated with shipping, handling, insurance, customs duties, and clearance shall be borne solely by the customer. The Company shall not be held liable for any charges, losses, damages, or delays arising from the customer’s failure to comply with these conditions.