Context

Customers who have placed an order with Stereolabs may want to know the current status of their order, an estimated shipping date, or tracking information for their shipment. This is especially common when an order has not yet shipped or when a tracking number has not yet been received.

Answer

If you have questions about your order status or shipping timeline, here is what you can expect:

1. Locate your order number. Your order number can be found in the order confirmation email sent to you at the time of purchase. If you cannot find it, check with the person who originally placed the order within your organization.

2. Contact Stereolabs Support. Reach out to the support team at orders@stereolabs.com with your order number. The team can look up your order and provide an estimated shipping date or tracking information.

3. Tracking information. Once your order has shipped, you will receive a tracking number by email. You can use this tracking number on the carrier's website (e.g., UPS) to follow your shipment and download proof of delivery if needed.

Typical lead times to keep in mind:

• Standard accessories (e.g., camera mounts, cables), and in stock products: typically ship within 2–3 days of ordering.

• ZED Box and more complex configurations: current minimum lead time is approximately 3–4 weeks.

• Shipping to most international destinations (e.g., US, Europe): 6–7 business days after shipment, depending on the selected shipping method.

Need to update your shipping address? If your delivery address has changed after placing an order, contact the support team as soon as possible at orders@stereolabs.com so the shipping team can update the address before the order is dispatched.

If you believe an order was placed but cannot locate any confirmation, provide the support team with as much detail as possible (approximate order date, items ordered, company name) so they can search for the order in the system.