How do I check the status or shipping timeline of my StereoLabs order?

Last updated: October 23, 2026

If you have questions about the status or the shipping timeline of your order, here is what you can expect:

  1. Locate your order number. Your order number is in the order confirmation email sent to you at the time of purchase. If you cannot find it, check with the person who placed the order within your organization.

  2. Contact us. Write to orders@stereolabs.com with your order number. Our team can look up your order and provide an estimated shipping date or the tracking information.

  3. Tracking information. Once your order has shipped, you receive a tracking number by email. You can use it on the carrier's website (for example, UPS) to follow your shipment and download the proof of delivery if needed; see also How do I track my order?

Typical lead times:

  • Standard accessories (for example, camera mounts and cables) and in-stock products: typically ship within 2 to 3 days of ordering.

  • ZED Box and more complex configurations: the current minimum lead time is approximately 3 to 4 weeks.

  • Delivery after shipment depends on the destination and the selected shipping method; see How long does shipping to my country take?

If your order is taking longer than expected, see Why hasn't my order shipped yet?

Need to update your shipping address? If your delivery address has changed after placing the order, write to orders@stereolabs.com as soon as possible, so that the shipping team can update the address before the order is dispatched.

If you believe an order was placed but cannot find any confirmation, provide as much detail as possible (approximate order date, items ordered, company name), so that our team can search for the order in the system.