Orders and Shipping Information
Orders
- How to receive a quote for our products?
- What comes in the box with the ZED?
- How much do the ZED and ZED Mini cameras cost?
- Do you offer educational sponsorships or discounts?
- What taxes and duties will apply to my order?
- Do you have a phone number I can call?
Shipping
Payments
Warranty & Certification
Installation and Getting Started
Getting Started
General Information
- Can I connect the ZED X and ZED X Mini to a USB3 port?
- What is the IP rating of the ZED 2i and ZED X and what does it mean?
- How can I optimize the ZED SDK AI models manually?
- Can I use the ZED Box without an HDMI display?
- Why is the depth map so dark?
- Does the polarizer filter of the ZED2i reduce the incoming light?
ZED Compatibility
- Are the ZED cameras compatible with Ubuntu 20.04?Can the device's SDK packages work with Ubuntu 20.04?
- Is there any installation guide for integrating the ZED sensors with the NVIDIA Jetson boards( TX2, Nano, Xavier NX)?
- Is it possible for the ZED cameras to integrate with a WMR headset? Are there unity plug-ins available for developing a VR/AR applications?
- Do the ZED cameras support Nvidia Jetson Xavier NX? How do you get started with using the ZED cameras with the Jetson boards?
- Is waterproofing necessary for ZED2 and ZED mini for outdoor use? Would I need to have a housing case for the products?
- Using multiple ZED cameras on NVIDIA Jetson Xavier AGX devkit
Agents Only
Troubleshooting
General
- Why are the lenses of my new ZED Mini different?
- How can I solve OpenGL issues under Ubuntu?
- My ZED sensor has stopped working. How to download the diagnostic file?
- How to fix USB 3.0 bandwidth and connection issues
- What do I do if my ZED/ZED Mini/ZED2/ZED2i is not working?
- How do I use Oculus Rift CV1 for AR passthrough without plugging in my sensors?
ZED SDK
- Why is my application frozen when using the NEURAL depth mode?
- How do I recalibrate my ZED stereo camera?
- How do I convert SVO files to AVI, or image/depth sequences?
- How do I fix virtual objects constantly shaking in passthrough AR?
- How do I fix the "nppi64.dll is missing" error?
- How can I use Kalibr with the ZED Mini camera in ROS?
ZED SDK
Documentation
- Are there any video/image samples from the ZED products that I can see and test before the purchase?
- Is it possible to genlock the ZED cameras to a cinema camera so that a 100% synchronized depth image is captured for each image capture by the main camera?
- Do the ZED cameras support capturing and saving raw data of RGB sensor ? (e.g. bayer pattern dataset without nonlinear processing)?
- Is it possible to program a time-lapse feature in the ZED camera using the ZED SDK?
- Does purchasing the Zed come with a license to the cloud tools? What’s possible inside the interface in terms of raw data or image/video capture?
- Are there any benchmarks on the speed (in FPS or ms/pose) with regards to your pose estimation module for the ZED cameras?
API Reference
- For the ZED cameras, is it possible to retrieve a pair of images at different resolutions? For example, getting a HD1080 image from one sensor of the camera and VGA from the other?
- What is the file size for videos recorded by the ZED cameras?
- Can very small objects be detected by the ZED Cameras?
- Is there any compatibility with TensorFlow v2 object detection models?
- How to connect an external GPS to the ZED cameras for providing the video with GPS tags?
- How to add GPS timestamp in the spatial mapping and tracking using the ZED cameras and the SDK?